Trust & Safety Policy

1. Our Commitment

ParMitra is committed to creating a safe, respectful, and trustworthy platform for Nepalis around the world.

We believe everyone should be able to connect, find opportunities, and participate in the community without fear of fraud, harassment, or abuse.

While no online platform can eliminate every risk, we actively work to reduce harmful activity and encourage responsible use of our Services.

2. Keeping Your Account Safe

Users should take reasonable steps to protect their accounts.

We recommend that you:

• Use a strong, unique password
• Keep your login credentials confidential
• Do not share your password with anyone
• Sign out from shared or public devices
• Contact us immediately if you suspect unauthorized access to your account

ParMitra will never ask you for your password by email, phone, or message.

3. Job Safety

Before applying for a job, we encourage users to:

• Verify the employer where possible
• Carefully read the job description
• Be cautious of offers that seem too good to be true
• Avoid employers requesting money in exchange for employment
• Never send bank account details or identity documents unless you are confident the request is legitimate

If a job listing appears suspicious, please report it immediately.

4. Room & Accommodation Safety

When renting accommodation, users should:

• Verify the property before making payments where practical
• Request additional information if needed
• Be cautious of unusually low prices
• Avoid sending deposits without reasonable verification
• Meet landlords or property representatives in safe locations where appropriate

ParMitra does not guarantee the authenticity of accommodation listings.

5. Business Safety

Before purchasing products or services, users should:

• Review available business information
• Ask questions if details are unclear
• Keep records of important communications
• Exercise reasonable judgment before making payments

Businesses are responsible for the information they publish.

6. Event Safety

If attending an event, users should:

• Confirm important event details
• Follow venue rules
• Be mindful of their personal belongings
• Inform friends or family when attending unfamiliar locations if appropriate

Event organisers are responsible for the management and operation of their events.

7. Messaging Safety

ParMitra Messaging is designed to help users communicate safely.

We recommend that users:

• Communicate respectfully
• Avoid sharing sensitive financial information
• Be cautious when communicating with people they do not know
• Report abusive or suspicious messages

Users control who can send them messages through their privacy settings.

8. Temporary Media

ParMitra includes privacy-focused media sharing options.

Depending on the option selected by the sender, shared images may:

• Be available for a limited time
• Expire after viewing
• Be available for one-time viewing only

Eligible images are automatically removed from both users' conversations and permanently deleted from ParMitra's servers after the applicable retention period.

While these features enhance privacy, recipients may still reproduce content using screenshots, external cameras, or other methods beyond ParMitra's control.

Users should only share content they are comfortable sending.

9. Fraud Prevention

We actively work to reduce fraud on our platform. Examples of suspicious activity include:

• Fake job advertisements
• Fake room listings
• Fake business listings
• Impersonation
• Requests for advance payments
• Requests for passwords or verification codes
• Attempts to move conversations to other platforms for deceptive purposes

If something feels suspicious, trust your instincts and report it.

10. Reporting Concerns

If you encounter:

• Fraud
• Fake accounts
• Fake listings
• Harassment
• Spam
• Copyright infringement
• Illegal content
• Safety concerns

Please use the in-app reporting tools or contact our support team. Reports help us improve the safety of the community.

11. Our Moderation Approach

ParMitra reviews reported content and accounts using a combination of automated tools (where implemented) and human review. When investigating reports, we may consider:

• The information provided
• Previous reports
• Severity of the conduct
• Risk to the community
• Applicable laws

We aim to make moderation decisions fairly and consistently.

12. Account Actions

Where appropriate, ParMitra may:

• Remove content
• Restrict platform features
• Suspend accounts
• Permanently remove accounts
• Report unlawful conduct to relevant authorities where required

The action taken will depend on the seriousness of the violation.

13. Working Together

Creating a safe community is a shared responsibility.

We encourage every user to:

• Be respectful
• Report suspicious activity
• Protect their personal information
• Support honest members of the community
• Help newcomers feel welcome

Together, we can make ParMitra a trusted platform for Nepalis everywhere.

Contact Us

If you have concerns about safety or wish to report suspicious activity, please contact us:

ParMitra

Email: [email protected]

Website: https://www.parmitra.com